The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order, including import fees, declaration fees, import duties (tariffs) and/or taxes. Orders below a certain value may not be subject to duties in some countries, but this is determined by your local customs office. For all online orders, all the fees required for customs clearance are the sole responsibility of the customer to be charged upon arrival.
Local governments require us to state the value of your order (i.e. the price) directly on your package, please note that we cannot mark any package(s) as a "gift" to purposely avoid customer paying the extra fees.
Farlala has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local custom office.
We'd love to assist you! Please contact Farlala Customer Care.
For North America customers, we will refund regular-priced, new merchandise in its original state within 3 days of the shipping date. For Asia customers, we will issue a refund to the original method of payment within 7 days of the shipping date.
Original state means that the merchandise must not be washed, worn, or damaged. All original tags must be attached and all items must be accompanied by a valid receipt.
Please note that bodysuits, swimwear, hosiery, jewellery and all intimates are final sale.
If you would like to exchange an item you’ll need to complete a return and place a new order. For more information on Returns & Exchanges, click here.
Once an order has shipped, you will receive an e-mail with the tracking number. Please click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take few hours for your tracking number to be activated on our carrier's site.
Another way to track your order is through your order history. Log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear in the column. Click on the link to get the tracking information for your order.
For more information on Shipping, click here